Privacy Policy

Carello makes it easier for parents to make time for themselves and each other. From a restaurant reservation to a reliable babysitter in one place in three simple steps.

For privacy questions or requests, you can contact us at info@carello.app.

The personal data we collect depends on how you use Carello. It may include:

• Account and contact details, such as your name, email address, phone number, login details, and preferred language.
• Profile details for parents and providers, including availability, experience, preferences, photos, verification information, and provider payout details.
• Booking and family details needed to arrange childcare, restaurant reservations, activities, addresses, timing, notes, and emergency or handover information.
• Payment, payout, invoice, refund, and transaction information processed through our payment partners.
• Messages, reviews, support requests, notification preferences, and other communications with Carello or other users.
• Technical and usage data, such as device information, IP address, browser type, security logs, analytics events, cookies, and similar technologies.

We use personal data to operate, secure, and improve Carello. This includes:

• Creating accounts, managing profiles, and completing bookings.
• Showing relevant providers, restaurants, activities, availability, and booking options.
• Processing payments, refunds, payouts, invoices, and related administration.
• Sending service messages, booking updates, reminders, support replies, and important account notices.
• Verifying providers, detecting fraud or misuse, enforcing our terms, and helping protect users.
• Understanding how the service is used, fixing issues, measuring performance, and improving Carello.

Where European privacy law applies, we process personal data only when we have a legal basis. Depending on the situation, this may include:

• Performance of a contract, such as creating an account, handling bookings, and processing payments.
• Consent, such as for optional communications or certain cookies where required.
• Legal obligations, such as accounting, tax, safety, or compliance duties.
• Legitimate interests, such as improving the service, preventing misuse, securing our platform, and responding to support requests.
• Vital interests or public interest where necessary to protect someone in an urgent safety situation.

We share personal data only when needed to provide Carello, comply with the law, or protect users. This may include sharing data with:

• Parents, providers, and other users involved in a booking, limited to what they need to arrange and complete that booking.
• Restaurants, activity partners, and booking integrations when needed to check availability or complete a reservation.
• Payment and payout providers, including Stripe, to process payments, refunds, identity checks, and provider payouts.
• Service providers that help us run Carello, such as hosting, authentication, storage, analytics, error monitoring, email, security, and support tools.
• Authorities, courts, regulators, or other parties when required by law or necessary to protect rights, safety, and security.

We keep personal data for as long as needed to provide Carello, manage accounts and bookings, meet legal obligations, resolve disputes, and maintain security.

When data is no longer needed, we delete it, anonymize it, or keep it only where the law requires or permits a longer retention period.

Depending on where you live, you may have the right to:

• Ask for access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete personal data.
• Ask us to delete your personal data.
• Ask us to restrict how we use your personal data.
• Object to certain processing, including processing based on legitimate interests.
• Ask for a copy of certain data in a portable format.
• Submit a complaint to a supervisory authority, such as the Dutch Data Protection Authority.

Carello may use cookies and similar technologies for essential website functions, security, language preferences, analytics, performance monitoring, and fraud prevention.

You can manage cookies through your browser settings. Some features may not work correctly if essential cookies are disabled.

We use technical and organizational measures designed to protect personal data. No online service can guarantee absolute security, so you should also protect your account credentials and tell us if you suspect unauthorized access.

Carello is intended for use by parents, guardians, and eligible providers. Parents may provide details about children when needed to arrange childcare, but children should not create accounts without a parent or guardian.

You can contact us about this policy or your privacy rights at info@carello.app.

We may update this policy when our service, legal requirements, or data practices change. The latest version is published on this page.